Software Support Engineer

Job Reference: 13873
Short Skills:
Start Date/Length: Immediate/ Permanent
Salary: Competitive
Location: Bristol
Country: UK
Description:

Software Support Engineer

The primary activity of the Software Support Engineer is to support our client’s customers in their use of the company’s products, both remotely and face-to-face. The majority of customers are games programmers; to support them you will need to gain a thorough knowledge of the products and an understanding of the C/C++ code they are developing with the products. This is a technical role and involves investigating and resolving customer problems. Additionally you are likely to visit customers to investigate problems, demonstrate products, and ideally, make presentations about our products.

The ideal candidates will be able to communicate technical issues clearly, be patient with busy customers and, above all, enjoy solving problems. You will work closely with the product development team’s highly skilled programmers.

Qualifications:

•Computer Science degree or equivalent programming experience

•Strong communication skills

•2 years practical experience of C/C++ programming

•Previous experience (2 years+) of supporting software products

•Proven ability in investigating and resolving software problems

•Experience of testing software products

•Experience of demonstrating software products

Desirable

•Strong presentation skill

•An understanding of how assemblers, linkers, compilers and debuggers work

•Knowledge of microprocessor architectures

•Experience of building and maintaining PCs

•Experience of Windows server administration

•Experience of network administration